ITIL v3 Bridging Course GIB99D0

DURATION: One day

Cost £300

OVERVIEW:
This one-day Bridging Course will introduce the key components of ITIL® Version 3.  It will cover the key differences between Version 2 and Version 3 and explain how Service Management is evolving.

WHO WILL BENEFIT:
This course is aimed at all stakeholders in Service Management, including IT Service Managers and Service Professionals. Delegates will need a working knowledge of ITIL® Version 2 and must possess ITIL® Version 1 or Version 2 Foundation Certification in order to attend this course.

COURSE OBJECTIVES:
This course will develop a basic understanding of the ITIL® Version 3 lifecycle approach, including all core components and key considerations for implementation, operation and improvement. 
Throughout the course the differences from and similarities to ITIL® Version 2 will also be highlighted and explained.

At the end of the course delegates will:

• Understand the lifecycle approach to Service management

• Understand the changes to ITIL® Service Management

• Be able to relate ITIL® Version 3 processes to their current situation

• Be eligible to sit the ITIL® Version 3 Foundation examination

COURSE CONTENT:

Drivers for the ITIL® Service Management refresh to Version 3

• Business drivers

• Legislative drivers

• Technological drivers

• Service provision drivers.

Good practice in Service Management

• Available standards

• The need for standards

• Links between Service Management and other standards.

Introduction to the lifecycle approach

• Lifecycle phases

• Lifecycle processes and activities

• Comparisons and contrasts with ITIL® Version 2 processes

Functions, roles and responsibilities

• Functions defined in ITIL® Version 3

• Roles and responsibilities defined in ITIL® Version 3

• Relationships to ITIL® Version 2

COURSE MATERIALS:

Delegates will receive FGI ITIL V2 to V3 Foundation Bridging courseware.

This is an intensive course and delegates will have the opportunity to sit a half-hour multiple choice bridging examination within 3 weeks of the course. The examination fee is included in the price.

Download ITIL Brochure

Link to An Introduction and strategic Overview of ITIL v3

link to ITIL v3 Service Management Foundation