An Introduction and Strategic Overview of ITIL v3

Cost £300

Who should attend:  

This one-day Overview introduces the key components of ITIL v3 , the key considerations when implementing ITIL v3 and the accredited examination structure.  This overview is aimed at IT Service Managers and IT Professionals with no, or limited, prior knowledge or experience of ITIL v3 .

Aim: 

To provide an overview of ITIL v3 including all core components and key considerations for implementation.

Outline for the day:

Best practice in Service Management:

• The need for standards.
• Available standards.

Introduction to the lifecycle approach to Service Management:

• Background to the development of the lifecycle approach.
• Business/IT alignment versus Business/IT integration.
• Ongoing activities and lifecycle phases.

Overview of Service Strategy:

• Available strategies.
• Strategy selection.

Overview of Service Design:

• Design principles & activities.
• Design processes.

Overview of Service Transition:

• Transition principles & activities.
• Transition processes.

Overview of Service Operation:

• Operation principles & activities.
• Operation processes.

Overview of Continual Service Improvement (CSI):

• CSI drivers.
• CSI relationships with other parts of Service Management.

Relationships between v2 & v3

• Where knowledge & process may need updating.
• Next steps to improve your organisation

This course is delivered in conjunction with FGI an ITIL v3 ATO.

Download ITIL brochure

link to ITIL v2 Service Management Foundation

Link to ITIL v3 Bridging Course