What is ITIL?

ITIL is a set of best practices for IT Service Management.  This framework, which has been developed by the Office of Government Commerce (OGC) defines how Service Management is applied and has emerged as the most widely accepted approach to the management and delivery of IT Services in the world.  It recognises the importance of IT in order to satisfy corporate aims and meet business needs.

Can you afford NOT to look at ITIL?

IT Professionals are continually being asked to improve service excellence, reduce the complexity of IT, reduce risk, lower operational costs, handle compliance, reduce the load of their overworked IT workforce, and manage the IT organisation more like a business.  The problem is that many do not have a unified strategy to achieve this.

It is no wonder then that many organisations are looking to ITIL as the solution to fix these issues.  ITIL is not a strategy – it is a methodology – but it can provide a framework for a sound strategy to make the work done by IT more efficient and simpler.

 Increased effectiveness

Research shows that organisations that implement ITIL achieve a 20 – 40% reduction in the effort required for on-going IT operations.  The same research and case studies also link ITIL v3 with wins in customer service quality, accuracy, efficiency.

Research conducted by IDC from different sectors and areas point to the achievement of an overall efficiency gain of 30% by the application of ITIL.

Two Courses

We are offering two courses in conjunction with FGI Ltd: Follow the links for more information.

ITIL v2 Service Management Foundation

ITIL v3 Bridging Course

Download ITIL Brochure

Consultancy

We offer a range of consultancy services to help to implement ITIL. Click here to request further details